Privacy Policy

We at StringSavers are committed to keeping your data secure and being as transparent as possible in making you aware of how your data is being used. We will never source your data from any third parties and will never provide any third parties with the data we collect from you, unless specified within this policy. You don’t have to provide us with any personal information to browse our website. However, if you choose not to, you may not be able to make any purchases from our webshop or be able to take advantage of the full benefits our website offers.

How we use your information

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Sharing your information

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Storing your information

How long we keep your data?

We only keep your data for as long as we deem it necessary. As a company policy we retain all individual’s data for a minimum period of 3 years.

If you hold an account with us, the data held in your account including the personal data (e.g. name, address, e-mail address etc…) will remain on our system indefinitely so long as you continue to interact with the account or place an order/s within this timeframe. Please note, despite an account remaining active on our system, the data relating to the customer’s order history will only be kept for a period of 3 years.

However, if a customer has not placed an order with us or logged into their account within a 3 year period, we will deem them to be an inactive customer and deactivate their account. Once an account has been deactivated it can be reopened, however, all previous data will no longer be available.

Why is it kept?

We retain your data for the following reasons:

  • To view your order history and enable us to answer any customer service queries relating to past orders.
  • Enables us to see and analyse which products have been most popular, average order values and monitor other ordering trends.
  • To fulfill our commitment towards product guarantees.
  • View transactional queries relating to orders and allow us to process refunds.
  • Respond to any ‘Subject Access Requests’ we receive from any of our customers.

Where is the data stored?

The data relating to customer’s orders is stored on our website provider’s secure server. This server is cloud based and is a high grade security server so you can ensure that any data you provide with us is stored in a secure and lawful environment.

Financial Transactions

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Couriers and Shipping

As mentioned above, we will pass on any delivery address details to the shipping company that will handle your delivery on our behalf. Where the information is available, we have noted below how long the couriers will store the data we pass on to them. If you require more in-depth information, we would recommend following the links in this privacy policy to the policies of the respective courier companies.

PostNL

When an order is shipped by PostNL, we must enter delivery details onto their dedicated shipping portal where a shipping label is then produced. PostNL’s portal is a web based page and any details relating to any consignments are held on this system for 3 months and are then archived after this time. For more information relating to how PostNL will process personal data, please refer to their privacy policy which can be accessed here.

Marketing

We only send promotional e-mails where full consent has been given by the individual and will only send e-mails for as long as they wish. We will include a tracking pixel within each email which provides us basic data e.g. opening confirmation, date and time.

If you no longer wish to receive e-mails from us, you can easily unsubscribe by clicking ‘unsubscribe’ at the bottom of one of e-mails you receive.

If a ‘subscriber’ has not interacted with one of our promotional e-mails for 2 years, we will deem them an inactive subscriber and remove their details from the mailing list.

Your rights

Under the laws and regulations of General Data Protection Regulation (GDPR), you (the customer) have rights with regards to how your personal data is processed. These are as follows:

  • The right to be informed on how your data is being processed (which is essentially what we do here)
  • The right of access to any personal data we hold about you
  • The right to rectify any inaccurate personal data we hold about you
  • The right to erase your personal data
  • The right to restrict or withdraw consent from us processing your personal data
  • The right to move or transfer any of your personal data we hold to another service provider or to yourself
  • The right to make a complaint of how your personal data is processed – If you wish to make a complaint you can contact the Dutch Data Protection Authority (Dutch DPA)

If you wish to exercise any of these rights, have a complaint or any questions relating to the above, please contact us by the means listed in the ‘Contact Us’ section below.

Cookies

We want to make your browsing and shopping experience as pleasurable as possible and this is helped by using cookies on our website. Cookies are small text files that are stored onto your web browser and computer when you visit our website (if you agree) and are essential in making our website functional and easy for you to use. These files aren’t anything to be concerned by as they don’t hold any personal information but are simply there to help enhance and customise your experience as you browse and shop on our site.

In a nutshell, without cookies, browsing our website wouldn’t be as smooth and simple as it could be.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a month. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Contact us

If you would like to get in contact with us regarding the data that we hold on you, or if you would like further information on our privacy policy, please do not hesitate to contact us using the details below.

E-mail: info@stringavers.eu

Telephone: +31 6 2301 6600

Address: StringSavers, Mierdseweg 9a, 5541 EN Reusel, The Netherlands

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.